Reference

How We Protect Your Information

We collect only the details needed to run your account, process bKash, Nagad and Rocket payments, and keep your login secure. Everything we gather stays under our control and we never sell personal data to third parties.

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227ok How We Protect Your Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to update your contact details, request a copy of the data we hold, or delete your account entirely, message our support team with your registered phone number so we can verify ownership. We respond to privacy requests within a few business days and walk you through each step.

Live chat Open the chat widget in the lobby footer and choose the privacy option. Our team will ask for your phone number to confirm your identity, then handle your request on the spot or escalate it to our data team if manual review is needed.
Email inquiry Send your request from the email address linked to your account or include your registered phone number in the message. Describe what you need and we will reply with the next steps or the information you requested within two business days.
Account portal Log in and visit the profile section to edit your name, phone number or email address yourself. For deeper requests like data export or full deletion, use the in-account contact form so the ticket reaches our privacy queue directly.
DATA PRACTICES

How We Handle Your Privacy

We encrypt payment data when it travels between your bKash, Nagad or Rocket app and our gateway, then store transaction records in a database only our operations team can access. Cookies remember your login state and language choice but do not track you across other websites. We keep account records for as long as your profile is active, plus the minimum retention period required by our internal audit rules and any applicable local regulation. If you ask us to delete your account we do so unless a specific legal or dispute-resolution obligation requires us to preserve certain records.

Payment encryption

When you confirm a bKash, Nagad or Rocket deposit, the transaction ID and amount travel over an encrypted channel so no third party can intercept your wallet details. We never store your mobile banking PIN or full wallet credentials on our servers.

Cookie usage

Essential cookies keep you logged in and remember whether you chose English or another interface language. Analytics cookies show us which games are opened most often so we can improve lobby layout, and you can turn those off in your browser without breaking the site.

Data retention

Active account records stay on file so your balance and game history remain accurate. When you close your account we delete your profile within thirty days unless a regulation or pending dispute requires us to hold specific records longer, and we will tell you which records those are if you ask.

Your rights

You can request a copy of everything we hold, correct outdated contact details, or ask us to erase your account entirely. Message support with your registered phone number to start any of those processes and we will confirm each step before we act.

Common Privacy Questions

We ask for your phone number, email address and a password when you register. Once you deposit via bKash, Nagad or Rocket we log the transaction ID and wallet details so we can match withdrawals to the same source and send payment confirmations.

We pass transaction details to our payment gateway so bKash, Nagad and Rocket deposits can be processed, and we may share records with regulators or law enforcement if a legal request arrives. We do not sell your information to advertisers or data brokers.

Message our support team from your registered email or through the in-account contact form, confirm your phone number to verify ownership, and we will send you a file listing your account details, payment history and any other records we keep within a few business days.

Yes. Contact support with your registered phone number and ask for account deletion. We remove your profile and most records within thirty days unless a legal retention rule or open dispute requires us to preserve specific transaction logs, which we will explain before we proceed.

Essential cookies keep your session active and remember your language setting. Optional analytics cookies track which games you open so we can improve the lobby layout. You can turn off analytics cookies in your browser preferences without losing access to the platform itself.

We encrypt transaction data in transit and store only the wallet identifier and transaction ID on our servers. Your mobile banking PIN and full credentials never reach our system, and only authorized operations staff can view payment records for support or fraud review.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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